Returns & Exchanges
At KAKÀRU, we want you to be completely satisfied with your purchase.
If for any reason you are not, you have 35 days from the date of delivery to return your order.
To start your return, click the button below to access our Return Portal.
Please note: Only returns registered and shipped through our official Return Portal will be accepted.
Returns sent without registration or through self-arranged shipping cannot be processed.
FAQ - Extra Info
Return Process
How can I return my order?
You can return your order within 35 days of receiving it by registering your return through our Return Portal. After registration, you’ll receive detailed instructions to complete your return.
Do I have to pay for my return?
Yes. Return shipping costs are covered by the customer and can be paid directly in the Return Portal when you register your return.
How long will it take to process my return?
Once your parcel has been received and inspected at our warehouse, please allow 5–10 business days for processing. You’ll receive an email confirmation once your return has been approved.
Can I return my order without using the Return Portal?
No. Only returns registered through our official Return Portal will be accepted. Unregistered parcels or self-shipped returns cannot be processed.
Return Conditions
What are the general return conditions?
- Items must be unused, unwashed, and in original condition.
- All tags, packaging, and labels must be intact.
- Returns must be registered through our Return Portal.
- Returns must be made within 35 days of receiving your order.
Can I return sale items?
Yes. Sale items can be returned under the same conditions as regular products.
What if my item is damaged or incorrect?
Please contact support@kakarulabel.com as soon as possible with your order number and photos of the issue.
We’ll make sure to resolve it quickly.
Exchanges
Can I exchange an item for another size or color?
Yes, but we don’t offer direct exchanges. Please return the unwanted item first through our Return Portal. Once processed, you can place a new order for the correct item.
Can I choose between a refund or store credit?
Yes. During the return process, you can select whether you’d like a refund to your original payment method or store credit for a future purchase.
Refunds
How will I receive my refund?
Refunds are issued to your original payment method or as store credit, depending on your selection during registration.
How long does it take to receive my refund?
Please allow up to 10 business days after your return has been approved for the amount to appear in your account.
Will I receive confirmation when my refund is processed?
Yes. You’ll receive an email once your refund has been successfully issued.
Customs & Internation Returns
Do you accept international returns?
Yes, we accept returns from all countries where KAKÀRU ships.
International customers are responsible for return shipping fees.
Are customs fees included in my return label?
No. Any customs duties, taxes, or import charges related to your return are the customer’s responsibility.
How should I ship my international return?
Please ensure your parcel is securely packed and sent via a trackable shipping service.
KAKÀRU is not responsible for lost or delayed international returns.